Support
This public guide covers the most common account, purchase, device, permission, accessibility, advertising, and gameplay questions. Email the details to our support team when you are ready.
Operator and support contact
FidgetStation.io is operated by ECOMMERCE ONLINE LTD, registered in England and Wales under company number 12568562. Our registered office is 27 Old Gloucester Street, London WC1N 3AX, United Kingdom. Contact support@fidgetstation.com for support. Support is provided by email only; we do not offer telephone support.
Account access and recovery
Sign in with your password or request a secure magic link from the login page. Check that the email address matches the account and review spam or junk folders if a message is delayed. FidgetStation support will not ask for your password, a complete payment-card number, or an advertising click.
Website and mobile purchases
Use Restore purchases inside the iOS or Android app when a store purchase is missing. Website billing is managed through Stripe, while mobile billing is managed by Apple or Google. Include the purchase date, platform, product, and non-sensitive receipt reference when reporting a mismatch.
Games, progress, and Spark
Name the game or challenge, explain the action you completed, and say what you expected to change. Spark is granted only after eligible server-verified activity; refreshing, repeating requests, viewing adverts, and clicking adverts do not create Spark or change collection progress.
Device and browser troubleshooting
Include the device model, operating-system version, browser or app version, connection type, and the page or game involved. Try the latest supported browser, confirm ordinary touch or pointer input works, and describe any message shown instead of repeatedly submitting the same action.
Motion, camera, sound, and accessibility
Motion and camera controls are optional and requested only for relevant modes. If a permission or sensory setting blocks a feature, report the feature, current permission, preferred input method, and any reduced-motion or sound preference so the problem can be reproduced appropriately.
Advertising experience
Free-play advertising is intended only for natural gameplay breaks after approval. If an advert covers a control, seems inappropriate, repeats too quickly, or appears outside eligible free play, note the device, game, approximate time, and what happened. Do not click a questionable advert to identify it.
What to include in a request
A concise sequence of steps, the result you saw, the result you expected, and an optional screenshot usually provides enough information to begin. Remove passwords, full payment details, and unrelated personal information before attaching anything.