Refunds and cancellations
Preview before purchase
Premium games include a preview so you can assess the experience before buying.
Game purchases
If a purchased game is faulty, unavailable, or materially different from its description, contact Help so we can repair access or provide the remedy required by applicable consumer law.
Unlimited cancellation
You can open billing management from Profile. Mobile subscriptions are cancelled through Apple or Google, while website subscriptions use Stripe. Access continues until the end of the paid billing period unless the billing provider states otherwise.
Accidental purchases
Contact Help promptly with the account email and purchase details. Refund eligibility depends on usage, delivery of the digital content, and your statutory rights.
Questions can be sent through Help after signing in. These pages will be updated when the service or commercial terms change.